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How we use your information

This privacy notice tells you what to expect when Develop Training Limited (DTL) collects personal information. It applies to information we collect about:

Visitors to our websites

When someone visits www.developtraining.co.uk we use two third-party services, Google Analytics and HubSpot, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information, such as the number of visitors to the various parts of the site. We do not make, and do not allow Google or HubSpot to make, any attempt to find out the identities of those visiting our website.

By communicating, downloading, commenting or asking us to contact you, you understand that you are providing this information to us voluntarily and there is a legitimate reason for us to retain this information for the period required to discharge those obligations mentioned above. Without your contact information, we will not be able to get back to you or publish your comments.

Where we ask for consent you will be asked to opt-in and you are free to not give or withdraw your consent if you have previously given consent and then later change your mind. We also rely on consent as lawful basis for processing your data, where you have expressed an interest in procuring our services or we need the information to provide services under a contract with you.

We also rely on legitimate interest as a legal basis to process information where we have a clear interest to process your data and it does not impact your rights and freedoms. We would not want to harm your privacy so please let us know if you have any issues and we will try and explain and accommodate your wishes.

If we ever want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Newsletters and Mailshots

We use a third-party provider, Hubspot, to deliver our newsletters and mailshots. All those who receive our emails have clearly opted-in to receive such communications and are free to unsubscribe from them at any time. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications.

This information will be retained online through our HubSpot account and is protected behind a firewall and other security arrangements. As with any such host websites there is no absolute guarantee of security. If you feel this not sufficient then please do not provide any personal information or get in touch and we will remove you from our database.

Your personal data will be retained for the period needed to interact with you. You can request to be removed from our database at any time.

For more information, please see: https://legal.hubspot.com/privacy-policy.

Security and performance

To help maintain the security and performance of the DTL website we track the IP addresses of visitors. This information is not processed or used in any other way.

People who contact us via social media

We use a third-party provider, HubSpot, to manage our social media interactions.

If you send us a private or direct message via social media the message will be stored by the social media provider and/or HubSpot for an indefinite period. The content of your message and/or your username will not be shared with any other organisations, unless you give your express permission that we may do so.

People who call our offices

When you call the DTL offices we collect Calling Line Identification (CLI) information. We use this information to help improve our efficiency and effectiveness.

We track outbound numbers called but do not record or monitor calls made to or from any of our offices.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who use our LiveChat service

We use a third-party provider Zopim, to supply and support our LiveChat service, which we use to handle customer enquiries in real time.

If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will only be processed if the chat converts to an order.

Customers who book DTL Training

We deliver training courses to learners on behalf of their employers. To understand the requirements of the learners we record and store the following data:

  • Name and address of the learner to identify the learner and supply certificates and joining instructions.
  • Date of birth and NI number are sometimes required for the awarding bodies to issue external certificates.
  • Information on disabilities, learning difficulties, ethnicity is required on funded learning as part of the Individual Learner Record as required by the Enterprise & Skills Funding Agency (ESFA) see link below.

Where required we may share this information with third parties (click the links to view their privacy notice):

Learners who attend DTL courses

We collect and store contact details of our learners in the form of email addresses and mobile phone numbers to allow us to contact the learner direct for the following reasons:

  • To send Joining Instructions to the learner direct.
  • To gather feedback on events and programmes that have been attended by the learners.
  • To send text reminders and email reminders of upcoming training.
  • To send email reminders for qualifications coming up to their expiry.
  • To enable the learner to inform us of any reasonable adjustments they require with the course or training centre.
  • To email copies of attendance certificates to the learner direct.

Job applicants, current and former DTL employees

When individuals apply to work at DTL, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a 'disclosure' from the Criminal Records Bureau we will not do so without informing them beforehand.

Personal information about unsuccessful candidates may be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with DTL, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with DTL has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Complaints or queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of DTL's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a 'subject access request' under the Data Protection Act 1998. If we do hold information about you, we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a subject access request for any personal information we may hold, you need to put the request in writing addressing it to our Information Governance department, address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Governance department.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

How to contact us

If you want to request information about our privacy policy, you can email us or write to:

Information Governance department
Develop Training Limited
Ascot Drive
Derby
DE24 8GW

© Develop 2018