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Operative Skills training course

Course code: LM-OP  |  View the training area

Course overview

A 1 day training course involving innovative "real-play" scenarios and practical exercises is designed to improve confidence and develop a better understanding of others. It is for anyone in a technical role, who is based out on site 100% of the time, designed for those who work in an operational environment, with no management responsibilities. The training provides the opportunity for learners to understand how to understand others in order to quickly build rapport with customers and colleagues. By using a variety of training methods learners will gain new skills and produce a personal action plan to implement in their own workplace.

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Benefits of attending for the learner

  • Understand how their own communication style affects others.
  • Develop different approaches for different people.
  • Understand the differences between aggressive, passive and assertive behaviour.
  • Understand how conflict can arise and how to manage it.
  • Identify their own attitude to risk and safety.
  • Create a personal action plan to take back to the workplace.

Benefits of attending for the employer

  • Achieve an adaptable workforce who understands how to modify their behaviour so they can relate to other individuals, internally and externally in a more effective manner.

What you will learn

Examples of key topics that can be covered include:

  • Learning Styles.
  • Communication styles.
  • Different generations and motivators.
  • Knowledge, skill and attitude.
  • Handling conflict and difficult situations.
  • Attitudes to risk and safety.

What qualifications will you achieve?

  • This course is accredited by the Institute of Leadership and Management (ILM).

How is this training delivered?

  • The theory of the course is delivered in the classroom, but there is an emphasis on using "real play" scenarios to practice the skills learned.
  • We simulate real situations, with actors, to test communication skills. These are observed and discussed as a group to share best practice.
  • The programme can be enhanced with the addition of psychometric testing and/or post course reinforcement, projects, or follow up workshops. The programme can be built to employer specification.

What do I need to bring with me?

  • Learners are required to bring to bring their basic PPE with them - Hi-Vis jacket; safety boots; safety glasses; hard hat.

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