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Surface Water Flooding Incidents: Communicating With Customers (SWFC) training course

Course code: SWFI2  |  View training area

A 1 day training course for delegates who communicate with customers during the often stressful situations that arise in flooding incidents. It is relevant to all persons who communicate with customers from local council and emergency services to insurance companies and providers of plant and equipment.

Read the full training overview

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Please see below for our full training overview for the Surface Water Flooding Incidents Communicating course.

Benefits of attending for the delegate

  • Better communication with the customer, stemming from an awareness of flooding incidents and good practice communication techniques.

Benefits of attending for the employer

  • Effective communication with customers and a potential reduction in subsequent complaints.
  • Part of a wider programme of flood defence units that can build awareness and competency across the wider workforce. Wherever possible we would incorporate the processes and standards of the employer in to the delivery so they can be referenced by the delegate.

What you will learn

  • Underpinning knowledge of flood incidents to help empathise with customers.
  • Identifying the needs of the customer.
  • Methods of effective communication, including both face to face and over the phone conversations.
  • Barriers to effective communication.
  • Dealing with customers problems, including recurring problems.
  • Standards of service to the customer.
  • The legal responsibility of the company/authority and the customer/member of public.

What qualifications will you achieve?

  • This course incorporates assessment and certification under the City and Guilds Frontline Skills Framework Utilities 5831 scheme.

How is this training delivered?

  • The theory of the course is delivered in the classroom.
  • Delegates are assessed through role play and written examination.

What do I need to bring with me?

  • Delegates can bring with them any materials used by their own employer so that they can see how their materials fit in to the context of the training.

Course dates

Course code
1 day training course
Price from
Call us for details

No course dates are currently scheduled, please call us on 0800 876 6708 to discuss the options available.