DEVELOP TRAINING SURVEY

Develop strives to ensure that your training meets all your requirements, is as pleasant and comfortable as possible and good value for money. To help us achieve this, we would be grateful if you could take a few moments to complete our survey form.

There are six aspects to this form, asking you to rate your level of satisfaction on each aspect, on a scale of 1 to 10. If there is anything you would like to tell us in addition, please add this in the space provided for comments. We collect this information and use it to constantly improve our service to you.

We strive to reach a minimum of 80% in each aspect.

Thank you for your attention on this matter and we look forward to discovering your survey response.
CLIENT SURVEY FORM

* denotes required field

  • For ratings, please respond by selecting the button under your chosen answer
  • Where a scale of 1 to 10 is offered, 1=low and 10=high
  • For open questions, please enter your response in full text as necessary
CLIENT DETAILS
Your Name: *  
Your Company:  
Your Email Address: *  
Your Phone Number:  
Develop Office: Office where booking was taken
Develop Contact Name:  
Course:  
Contract Name:  
Contract Ref:  
Service Provided:  
Training Location:  
Contract Value:  
Key Dates Enter date format: DD/MM/YYYY  
Initial Enquiry:  
Booking Made:  
Training Duration:
-
 
RATING FOR DEVELOP EXPERIENCE (Benchmark = 8) 1-3 4-7 8-10
How satisfied were you with the following aspects?   Dis-satisfied Neither satisfied
nor dis-satisifed		 Satisfied
UNDERSTANDING CLIENT NEEDS N/A 1 2 3 4 5 6 7 8 9 10
Develop understands my business, objectives and priorities:
Develop staff listen well and respond to changing needs:
Develop staff make every effort to meet my needs:
Develop staff are courteous and approachable:
Develop staff actively maintain contact with me:
Develop staff return my calls promptly:
Develop staff act in a professional manner:
VALUE FOR MONEY N/A 1 2 3 4 5 6 7 8 9 10
Develop delivered all required aspects of the contract:
Develop added value over and above the brief:
Develop made me feel valued as a client:
Happy with the service received for the value of the contract:
QUALITY OF SERVICE N/A 1 2 3 4 5 6 7 8 9 10
Develop are respected by other organisations involved:
Develop staff were supportive and helpful throughout:
Develop documentation is complete, clear and logical:
Develop consulted with me and agreed plans in advance:
Happy with the accuracy and scope of Develop feedback:
Meetings with Develop are constructive and valuable:
QUALITY OF TRAINING AND INNOVATION N/A 1 2 3 4 5 6 7 8 9 10
Develop delivered a high quality training programme:
Develop training programme met or exceeded my needs:
Develop supporting materials met or exceeded my needs:
Develop used IT and emerging technologies effectively:
Develop used innovative training methods and practices:
Course joining instructions are timely/accurate/ appropriate:
TRAINER PERFORMANCE N/A 1 2 3 4 5 6 7 8 9 10
Communicated course aims/objectives to delegates well:
Delivered the course content confidently and professionally:
Listened carefully to delegates' comments throughout:
Carried out an effective feedback process with delegates:
Used up-to-date content, materials and equipment:
OVERALL PERFORMANCE N/A 1 2 3 4 5 6 7 8 9 10
Develop communicates well and understands requirements:
Develop is pro-active and non-confrontational:
Develop is enthusiastic and committed to meeting needs:
Develop's performance meets the highest standards:
Communication from Develop is clear and unambiguous:
I would be happy to recommend Develop to others:
COMMENTS ON DEVELOP
How did you find out about Develop:
Would you use Develop again:
Yes No
If there are any comments you would like to make on any subject, please enter them here:
ACCEPTANCE OF COMMUNICATIONS & DATA PROTECTION
From time to time, we may wish to contact you with offers and promotional material.
Do you wish to receive such information: Yes No
* We will never pass on your details to third parties.