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Western Power Distribution chooses DTL to deliver first class customer service training

Western Power Distribution chooses DTL to deliver first class customer service training

18 May 2017

Develop Training Limited (DTL) is pleased to announce it has been selected to deliver two bespoke company-wide training programmes to electricity firm Western Power Distribution (WPD).

The electricity distribution network operator for the Midlands, South Wales and the South West has engaged DTL to develop and roll out training focused on behavioural customer service and leadership & management across WPD's locations.

The behavioural customer service training programme, entitled 'First Time, Every Time' – WPD's company ethos, will be delivered to 5,500 of their employees. The bespoke training programme focuses on high quality customer service techniques and has been tailored specifically to Western Power's workforce.

Hands-on management skills and real-play scenarios

The leadership and management programme is being delivered to WPD managers via a series of 17 workshops. Developed by DTL to suit the needs of the company, the innovative sessions have been meticulously designed to incorporate hands-on management skills through individual and group exercises, bringing tools and techniques to life so they can be learned and applied effectively in the workplace.

The programme also includes real-play scenarios, with trained actors portraying work situations in a real working environment specially configured to closely match the training requirements of the delegates.

Clive Lawrence-Forbes, Head of Corporate Management Development for DTL, said: "We have worked closely with Western Power Distribution to create these exclusive and highly-tailored training courses. We are proud to support WPD’s commitment to its employees’ training and development, which ultimately will result in the best customer service experience for their customers."

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