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Western Power Distribution pilots mental wellbeing training

Western Power Distribution pilots mental wellbeing training

13 April 2018

Western Power Distribution (WPD), the electricity distribution network operator for the Midlands, South West England and South Wales, has appointed energy and utilities specialist Develop Training (DTL) to deliver a bespoke programme specifically designed to further support the mental wellbeing of its staff.

Clive Lawrence-Forbes, DTL’s Head of Corporate Management Development, said: “WPD staff deal with the day-to-day stresses that affect many workers in today’s hectic world, like incoming emails and telephone calls, while also operating and maintaining a safe and reliable electricity network for around eight million people. It’s a job that carries many responsibilities.”

Pilot programme

The new training programme, which will initially be delivered to 36 people this spring, has a range of objectives, including understanding mental toughness and resilience and the benefits of developing those attributes. It will also teach staff stress management strategies and how to recognise physical and psychological responses to stress.

Carl Ketley-Lowe, WPD’s Trainee Development Manager said: “Our people are vital to our operation and we want them to stay fit and healthy. Good mental health is important to all of us and we always strive to find ways to best support our staff.”

Continuing success

DTL has previously enjoyed a successful relationship with WPD delivering a number of successful training programmes including a leadership and management programme and a behavioural customer service programme for 5,500+ staff.

Download DTL's free whitepaper on behavioural customer service