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Office based skills for Team Leaders and Supervisors

A 1 day workshop involving innovative "real-play" scenarios and practical exercises designed for those who work in an office environment, and have progressed to team leader/supervisor and need to understand how to effectively motivate, inspire and lead their team.

Please see below for our full training overview for Office Team Leader Skills.

Benefits of attending for the delegate

  • Understand the differences in people and generations.
  • Understand how their leadership style can impact on their team.
  • Develop skills and knowledge of different leadership styles and how to adapt these to suit the person and task.
  • Develop the knowledge and skills to motivate others.
  • Develop the skills and confidence to challenge un-safe behaviour.
  • Develop the skills to manage conflict.
  • Understand the different tools and techniques to supervise people.

Benefits of attending for the employer

  • Achieve an adaptable workforce who understands how to modify their behaviour so they can relate to other individuals, internally and externally, in a more effective manner.
  • Team leaders and/or supervisors understand how to use different techniques to influence and motivate others.

What you will learn

Examples of key topics that can be covered include:

  • Teams and how they are formed.
  • Roles and responsibilities.
  • Leading by example.
  • Communication styles.
  • Empowerment.
  • Developing others.
  • Skill/Will matrix.
  • Motivators.
  • Questioning and listening skills.
  • Observation skills.
  • Effective and Efficient.

How is this training delivered?

  • The theory of the course is delivered in the classroom but there is an emphasis on using "real play" scenarios to practice skills learned.
  • We simulate real situations, with actors, to test management skills. These are observed and discussed as a group to share best practice.
  • The programme can be enhanced with the addition of psychometric testing and/or post course reinforcement, projects, or follow up workshops. The programme can be built to employer specification.

What qualifications will you achieve?

  • This course is accredited by the Institute of Leadership and Management (ILM).

Watch our video: 'Tailored training to suit your requirements'

Watch our Management Development video

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Learner feedback

"Develop has provided active support in the development of First Line Managers at SGN. The provision of their bespoke programmes and ILM qualifications will improve individual performance and develop core management skills."
Neil Snell, Head of Training and Development, Scotia Gas Networks.