I’m a qualified F-Gas Engineer, what next?

   22 February 2024         Blogs

In order to become a qualified F-Gas engineer you need to complete a training course and obtain a qualification that is certified by an awarding body. Once you have completed a relevant F Gas training course, you will then be able to become F-Gas certified with The F-Gas Register.

However, once you have successfully gained your F-gas qualification you may be wondering, what next?

This blog post takes a brief look at the job roles available to qualified f-gas engineers as well as the qualifications that you can progress on to.

We’ve also created a handy download for you to take away with you.

What is an F-Gas Engineer?

An F Gas engineer is an individual who has obtained F Gas certification, allowing them to legally engage in the servicing of appliances that utilise associated refrigerants. This includes systems such as air conditioning, refrigeration units, and heat pumps.

What kind of job titles might a qualified F-Gas Engineer have?

  • Refrigeration Engineer
  • HVAC Engineer
  • Authorising Engineer
  • Air Conditioning Engineer
  • Heat Pump Engineer
  • Maintenance Engineer
  • Maintenance Technician

What is an F Gas qualification?

If you want to work in the Refrigeration, Air Conditioning and/or Heat Pump Industry, installing, servicing and leak checking systems the City & Guilds Award in F-Gas and ODS Regulations: Category I – Leak checking, recovery, installation, service, maintenance of equipment qualification is the legal minimum requirement.

Suitable for new entrants to the industry or those with no previous training, Category 1 f – gas means you are able to carry out any of the controlled activity on any size system.

There are, however, a number of different F-Gas qualification levels. These are as follows:

  • F-Gas Category 1 covers the installation, service, maintenance, recovery and leakage checking of stationary refrigeration, air conditioning and heat pump equipment with a charge more than 3kg or 6kg (if hermetically sealed).
  • F-Gas Category 2 covers equipment with a charge of less than 3kg (6kg if hermetically sealed).
  • F-Gas Category 3 covers refrigerant recovery from stationary refrigeration, air conditioning and heat pump equipment.
  • F-Gas Category 4 covers leak checking of stationary refrigeration, air conditioning and heat pump equipment.

Further information about F Gas qualifications and the relevant regulations can be found here:

F Gas Engineer Career Progression

Once you have successfully completed our F-Gas Cat 1 training course, there are a number of paths you can take in terms of upskilling and future proofing your career and skillset.

It’s not always easy to know what is needed for each route, which is why Develop’s F-Gas expert, Brandon Clark, has put together a pathway of all the different routes you can take and what you need to reach them.

Download the pathway here.


Get in touch

If you have any questions about F-Gas training, or our F-Gas Category 1 training course, then please contact our Customer Service team on 0800 876 6708 or email


Meet The Team : Ian Hanmore

   19 February 2024         Blogs

In this month’s instalment of our ‘Meet the Team’ series, we’re featuring Ian Hanmore, one of our Street Works Trainers.

Ian’s journey into training took a unique and unconventional path compared to many of his colleagues. From 1990 to 1998, he served as a Psychiatric Nurse for the NHS, focusing on individuals facing challenges such as deafness, blindness, profound disabilities, or learning disabilities. Later, he transitioned to a forensic secure unit, working with individuals dealing with personality disorders, contributing eight commendable years to the NHS by providing crucial support to those in need.

Entrepreneurial spirit

After his dedicated service with the NHS, Ian embarked on a new venture by establishing his own performance food company, Tramore Performance Foods (TPF). During the early 2000s, the trend of isotonic food and drinks gained prominence, particularly in the sporting community, and recognising an opportunity in the market, Ian brought to market a low-calorie, vitamin-enhanced sorbet. Over the course of three years, Ian collaborated with Commonwealth Games Gold Medallist Dalton Grant and his innovative product not only gained popularity in the UK but also reached international shores, including Australia!

Returning to his roots

Ian’s journey into the realm of street works began in 1986, predating his nursing career. In 2003, he made a deliberate decision to reconnect with his roots and return to the highways. Progressing through various roles, he accumulated a wealth of experience, including roles as a tarmac re-surfacer to eventually overseeing quality assurance for the work carried out by his colleagues. His most recent responsibility involved managing a substantial 40-kilometre stretch of the A13, where he held authority over streetlights, footpaths, and overall road management.

Transition into training

So, with an impressive (and diverse!) career spanning over 25 years, what prompted Ian to transition into the field of training? The catalyst occurred in 2023 when Ian received an email from a recruitment company, inquiring about his interest in a street works training role.

Drawing from his 27 years of experience teaching judo and jujitsu for the World Elite Black Belt Society, Ian saw this as a prime opportunity to leverage his expertise in both street works and teaching.

Upon joining Develop, he entered into the organisation’s Emerge and Evolve programme, a ‘train the trainer’ style programme specifically aimed at upskilling those from industry into the highest quality trainers by supporting them as they gain formal teaching qualifications.

A hit with streetworks delegates

Ian has been a valuable member of the Develop team for 15 months now, garnering exceptional feedback during his time with the organisation.

A delegate who recently attended a streetworks course deliver by him declared, “I believe the training provided went above and beyond the normal material, enabling me to gain a deeper understanding of the rules and regulations, as well as the practical aspects that I can apply in my everyday work on site.”

Another delegate praised Ian stating, “[The] Trainer [Ian Hanmore] was very informative and helpful, explained everything really well, and was easy to understand. Nice, friendly, and a very knowledgeable person.”

Fantastic feedback!

Leisure time

Outside of work, Ian finds enjoyment in working out at the gym and honing his skills in martial arts.


To find out more about the streetworks courses that Ian delivers please click here:


Which streetworks (NRSWA) course do I need?

   19 February 2024         Blogs

In 2011 it became required by law that anyone working on the English Highways completed New Roads and Street Works (NRSWA) training. Whether involved in excavations, reinstatement, or requiring a barrier for activities like tree cutting or working on a distribution board, it is essential to undergo NRSWA streetworks training.

It’s important that you find and select the right training for your role, so that you can legally demonstrate your competence to carry out a particular streetworks roles. This is why Develop have created a flowchart to help you work out which training course you require to safely & competently carry out specific aspects of street works. You can download our street works flowchart here.

I work on the roads, what training do I need?

The New Roads and Street Works Act 1991 (NRSWA) requires that, for any work done on a road or pathway (non-motorway), there needs to be at least one qualified Operative and one qualified Supervisor. These must be two separate people.

In order for operatives and supervisors to work legally on the highways, they must register with the Streetworks Qualification Register (SWQR) . To do so they need to hold the up to date Streetworks qualification.

When the individual has successfully completed their training and assessment (s) the Training Provider will notify the Awarding Body who will then issue certificates for the units or qualifications they have successfully completed.

Once the certificates are issued, the Training Provider will apply on the individuals’ behalf to the Street Works Qualifications Register (SWQR) for their ID Card.

To keep qualifications and NRSWA cards (tickets) up to date individuals must be reassessed every five years to show that they are professionally competent to work on English highways.

Develop Training offer a number of NRSWA training courses including, those for Operatives, Supervisors, Inspectors & Auditors, as well as re-assessment training.

View the full range here:

To help you better understand the courses available and the training offered by Develop, our in-house streetworks expert, Ben Blessett, has put together a handy pdf download.

Click here to download.

Streetworks training courses

Develop offers the following street works courses at our 8 UK-wide training centres in Derby, York, Swindon, Manchester, Essex, Norwich, Birmingham and Linlithgow, Scotland. Click the links to find out more and reserve a space on a course. For further information please call 0800 876 6708.

NRSWA Location and Avoidance of Underground Apparatus (NRSWA LA)

NRSWA Signing, Lighting and Guarding (NRSWA O1/S1)

NRSWA Excavation in the Highway (NRSWA LA+O1O2/S1S2)

NRSWA Reinstatement of the Highway (NRSWA Ops/Sups)

NRSWA Reassessment LA+O1,O2/S1,S2 (NRSWA R1)

NRSWA Reassessment O3-O8/S3-S7 (NRSWA R2)

NRSWA Street (Road) Works: Safety, Quality and Compliance (NRSWA INS)


10 things to know about Legionnaire’s Disease

   12 February 2024         Blogs

As an employer, a self-employed person, or person in control of a premises (in connection with water systems), prioritising the health and safety of your employees, non-employees and tenants is of paramount importance. One potential threat that demands your attention is Legionnaire’s Disease. Understanding and mitigating the risks associated with this bacterial infection is crucial to ensuring a safe environment for everyone.

1. A brief history of Legionnaire’s Disease

Legionnaire’s Disease, named after an outbreak in Philadelphia in 1976 that affected members of the American Legion, is a relatively recent discovery. The bacteria responsible for the disease, Legionella, was transmitted through an air conditioning unit, resulting in 221 reported cases and the death of 34 people.

2. Where can legionella bacteria be found?

Legionella bacteria naturally exists in water and moist soil, with warm and stagnant water providing an ideal breeding ground. Identifying and addressing these conditions is essential to minimising the risks associated with Legionnaire’s Disease.

3. Legionnaire’s Disease:

Legionnaires’ Disease, caused by Legionella bacteria, can be fatal in 5-10% of cases, especially if not diagnosed early. In 2020 (January to October) the UK saw 295 cases (but this number was around 500 cases for the two proceeding years) making awareness and preventative measures crucial.

4. Effects and symptoms of Legionnaire’s Disease

The disease is characterised as acute bacterial pneumonia, with symptoms such as coughing, shortness of breath, fever, and aches. Diagnosing Legionnaire’s Disease can be challenging due to its similarity to other forms of pneumonia.

5. How is it contracted?

Inhalation of water droplets in the air (an aerosol) contaminated with Legionella bacteria is the primary mode of transmission. Certain individuals, including those over 50, smokers, and those with respiratory diseases, are at a higher risk.

6. Transmission:

While the disease cannot be transmitted between people, cases generally peak in the summer and autumn months, due to the increased temperatures at those times of year.

7. Legionnaire’s outbreaks:

Though fairly uncommon, outbreaks in large buildings or estates with complex water systems, such as hotels and hospitals, can be dangerous. In mid-2023 two Scottish hospitals were reported to have traces of Legionella bacteria during routine checks in the radiotherapy unit and water supply. These cases highlight the importance of regular Legionella testing, especially in places such as hospitals and care homes where people may be more susceptible to infection and serious illness.

Outbreaks in large buildings are also particularly dangerous because the symptoms are often delayed and commonly misdiagnosed, which can lead to a larger number of fatalities.

8. Treatment of Legionnaire’s:

Early diagnosis allows for prompt treatment with antibiotics, resulting in successful recovery for most individuals. However, some may experience long-term effects such as breathlessness and fatigue.

9. Why should businesses be careful?

Any water system has the potential to harbour the bacteria. Cooling towers, spa pools and showers are most commonly linked to outbreaks, because of the high volumes of breathable droplets they produce. Higher risk systems commonly include:

  • Evaporative cooling systems
  • Spa pools
  • Large, older and complex hot and cold water systems
  • Recirculating vehicle wash systems
  • Manufacturing water systems such as wet paint spray booths

Some outbreaks have even been attributed to public fountains, air conditioning systems and even the misters found in supermarkets.

Mitigating the risk of a possible outbreak of Legionnaire’s is your responsibility as a business owner/person with high level authority/manager. Vigilance is required to prevent dangerous outbreaks, otherwise the penalty for not doing so can stretch from fines to imprisonment.

An employer’s duties to control legionella in the workplace are set out in:

  • The Health and Safety at Work Act 1974 (HSWA)
  • The Management of Health and Safety at Work Regulations (MHSWR)
  • The Control of Substances Hazardous to Health Regulations 2002 (COSHH)
  • Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR)
  • The Notification of Cooling Towers and Evaporative Condenser and Evaporative Condenser Regulations 1992 (NCTEC)

According to the duties listed under the HSWA, the key obligations of an employer to reduce the risk of exposure to Legionella on their premises include having to:

  • Monitor their water temperature at regular intervals
  • Flush little used outlets to remove biofilm from the system
  • Record results of Legionella testing and retain them for at least five years

10. Prevention:

Businesses must take proactive steps to prevent Legionnaire’s Disease, including regular water system maintenance, temperature control, chemical treatment, and minimising the escape of water droplets. Employing contractors for water treatment and ensuring staff are well-trained are essential components of an effective prevention strategy.

Whilst all involved in working on and managing water systems have responsibilities (and this includes contractors and sub-contractors), the principal responsibility is the Duty Holder’s. More information on responsibilities is available through the HSE.

Ultimately, the best way to ensure your business is fulfilling its duties and managing the risk effectively is to start the journey (or refresh your knowledge) with training/refresher training.

Develop Training offer a number of Legionella courses including,

To view the full list of available Water Systems & Legionella training offered by Develop, click here:

Legionnaire’s Disease poses a real threat, but with awareness, responsible management, and proactive prevention measures, you can create a safer environment for your tenants, employees, non-employees and customers. Stay informed, take action, and prioritise the well-being of those under your care.

Contact us

If you have any questions or are unsure which training course is right for you, please contact our Customer Service team on 0800 876 6708 or email

Water & Environmental

Introducing Waste Water Trainer, Danny Connor

   12 February 2024     News

We’re pleased to introduce Develop’s Waste Water Trainer, Danny Connor, a seasoned professional with nearly three decades of experience in the water and drainage industry.

Before Danny took on the role of lead waste water and water jetting trainer at Develop, he spent close to 30 years as a jetting engineer and CCTV drainage engineer. His professional endeavors took him across the United Kingdom, Europe, and the Middle East, where he gained hands-on experience and a deep understanding of the nuances of the water and drainage industry. 

What sets Danny apart as a trainer is his hands-on experience ‘in the trenches.’ Delegates quickly realise that their instructor has walked the same path they are on, creating a unique bond of understanding and respect. This connection fosters an environment where theoretical knowledge seamlessly merges with real-world application, providing a comprehensive and transformative learning experience.

Danny explains,

When delegates realise that I’ve walked the same path and have hands-on experience ‘in the trenches’ so to speak, it garners respect for my expertise because they know I’ve actually practiced what I’m preaching.

Whilst Develop primarily specialise in waste water and high pressure water jetting training for the drainage industry, the organisation also serves surprising sectors. For instance, one clients requires water jetting training for a rather unexpected purpose – cleaning critical parts of submarines! It is really amazing how this ‘hidden job’ intersects such a wide variety of industries.

Waste Water & High Pressure Water Jetting training delivered by Develop Training

Develop Training is one of the UK’s leading accredited providers of compliance, technical, and safety training. We train more than 30,000 professionals each year and our customers include some of the UK’s largest and best-known organisations from the utilities and construction, defence, healthcare, facilities management, and telecommunication sectors.

Develop Training offer the following water jetting and sewer maintenance training courses:

All of the high pressure water jetting courses offered by Develop Training are certificated  by the Water Jetting Association (WJA), run in accordance with their Code of Practice and fully accredited by City & Guilds. Many of the other drainage and sewerage courses are endorsed by Energy & Utility Skills.

Many of the course can be run as blended learning programmes, or via Virtual Classroom.

Our water jetting equipment is mobile, meaning the training can be delivered at a location of your choosing. To find out more, click here:

To find out more, please contact our Customer Service team on 0800 876 6708 or email

male technicians using laptop

Unlocking career advancement with Authorised Person courses

   05 February 2024         Blogs

Authorised Person courses can help those operating in a Competent Person role to elevate their career to the next level. The qualification can also be an add-on to an existing role for those working as an Estates Officer or a Supervisor. The courses allow individuals to supervise other members of the team or take on greater responsibilities on-site to ensure a safe working environment. These courses also benefit the wider business by providing assurance that the team is operating on-site in a compliant manner.

The purpose of Authorised Person courses

Develop Training’s Authorised Person courses are designed to equip individuals with the skills and knowledge needed to manage, operate and maintain the electrical systems they work with safely.

All courses are City & Guild’s accredited and designed in accordance with the required legal guidelines, such as Electricity at Work Regulations 1998. This ensures that the learning materials are in-line with industry standards and provides assured quality for the business that the delegate is working as part of.

The qualification serves as a gateway for professionals seeking to expand their current responsibilities and skillset, as well as contribute to the overall safety of their working environment.

Sector-specific and bespoke AP courses

Develop’s Authorised Person courses span across areas including Healthcare (AP5 & AP6), Ministry of Defence (MoD) Estates and Facilities (AP1) and Industrial and Commercial (AP15), as well as Low Voltage (AP12) and High Voltage (AP15b) qualifications.

For those operating in healthcare environments, Develop’s sector-specific Authorised Person courses cover the updated HTM 06-03 and 06-02 guidelines, ensuring that individuals are qualified to supervise on-site and are equipped with the knowledge around the design, installation and maintenance of a variety of healthcare technologies.

The MoD Estates and Facilities Authorised Person course includes crucial learning materials, such as Mandatory Safety Regulations and procedures from JSP 375 Vol. 3, that delegates can apply to their working environment.

In addition, Develop’s Commercial Authorised Person course helps delegates to comprehend the compliance needed for practical work through training around legal guidelines, such as the Electricity at Work Regulations 1989.

A blended approach to skill development

When undertaking training, we understand that being classroom-based allows delegates to learn in an interactive environment, providing key opportunities to receive immediate feedback from the course trainer.

Our workshop-centric learning approach continues to play a significant role in the training and assessment stages of our Authorised Person courses. Delegates benefit from being able to ask our trainers about any queries they have, while being exposed to real-life scenarios from the trainers’ expertise.

Benefits of Authorised Person courses for delegates

Undertaking an Authorised Person course with Develop offers numerous advantages for delegates, such as:

  1. Gaining a deeper understanding of industry legislation, ensuring compliance and adherence to safety regulations for that particular industry
  2. Developing the ability to enhance communication with team members through a shared knowledge base and a common understanding of required safety guidelines
  3. Learning at an adaptable pace with the flexibility of blended training, accommodating for busy working schedules
  4. Acquiring the ability to apply safety guidelines in real-world scenarios, creating a safer working environment for both the delegate and their wider team
  5. Gaining real-world knowledge from highly experienced trainers, providing insights and practical knowledge essential for career development and growth

Benefits of Authorised Person courses for businesses

Businesses are equally able to benefit from putting their team members forward to undertake one of our Authorised Person courses, including:

  1. Opportunity to have a Bespoke Training designed by Develop that is tailored to the specific requirements and safety systems of the business
  2. Ensuring compliance with industry legislations and guidelines, mitigating risks around health and safety practices of those working on the premises
  3. Receiving an independent recommendation of an employee’s suitability as an Authorised Person, validating their competence and upskilling the current workforce
  4. Improving the documentation, communication and enforcement of safe working procedures, contributing to an elevated and compliant work environment

Develop offers a range of Authorised Person courses across a wide-range of sectors, covering:

Those operating as a Competent Person can take the next step in their career by undertaking an Authorised Person course to unlock a new set of skills, gain increased responsibility and improve the safety of the working environment that their team operates in.

To find out more about the Authorised Person training courses that Develop offers, please visit here:

Our locations

High Voltage electrical training can be delivered at our York, Swindon and Scotland training centres.

Low Voltage electrical training can be delivered at the majority of our training centres including York, Essex, Derby, Birmingham, Norwich and Swindon. View Develop’s centre locations here:

We also have use of all our parent company, JTL’s UK-wide centres, including those in Hull, Nottingham, Orpington, Oxford & Yeovil. For the full list of JTL centres please visit:

A week in the life of a Marketing Apprentice

   05 February 2024     News

National Apprenticeship Week: 5th -9th February 2024

Hi there, my name is Eleanor Hurt and I’ve worked at Develop Training since April 2022. As a member of the marketing team my role provides me with a lot of variation and exciting projects. I am also learning ‘on the job’ as I’m currently completing my Level 4 Marketing Apprenticeship with Apprentify.

Here’s a little insight into what a week in the life of a Marketing Apprentice at Develop is like:


The first thing I do on a Monday is to have a meeting with my manager, Stacey, to discuss and plan the week ahead. I personally prefer to have a to-do list I can work through and this is my opportunity to create that and get the week off to an organised start!

I later met with Ben Blessett, a Streetworks Trainer at Develop to talk through all our NRSWA Streetworks training. I’m creating two flowcharts for our customers to help them select the right training courses for their needs, so Ben talked me through all the options and who each course is suitable for.

After my meeting with Ben, I then had to turn the notebook scribbles into two on-brand and easy-to-follow flowcharts that are suitable for customers. For this I used Adobe InDesign; I really enjoy the graphic design aspects of my role but I’m still learning so this took me most of the day to complete.

Once they were both ready, I sent them to Stacey and she checks over them before I create a landing page in HubSpot ready for our customers to download them.

If you want to take a look at the flowcharts, you can find them here and here.


JTL’s Eastbourne training centre is having its official opening on Thursday 8th February and Develop will be attending with a stand to promote our short courses. Stacey is attending this event along with Develop’s Key Account Manager, Nichola Kitching. In preparation, Stacey and I got a range of stands and promotional materials out of our marketing storage room and assembled it all to decide what would be the best fit for the space we have.

In the afternoon, I drafted our social media plan for the next two weeks. For this I look at the business focuses and the content we’ve recently published on the website, such as blogs, news articles, course updates etc. I then draft the posts along with the visual assets before passing them over to Stacey for her to check. Once they’re approved I’ll schedule them on our social channels using HubSpot.


On Wednesday, I travelled up to our York site with Stacey to meet with Brandon Clark, an F-Gas Trainer at Develop. We’ve recently re-launched our F-Gas Category 1 training course and part of the marketing plan for this is to have some short videos of Brandon offering tips and advice for those who work with fluorinated gases. We spent most of the morning doing the filming and then we’ll edit them back at the office before posting them on our website and social channels in the coming weeks.

Whilst we were in York, I also met with Tanya Crockett who has recently joined as a Centre Coordinator. We had a quick chat and I made some notes ready to draft her new starter article for our internal comms channels, website and socials.


It was great to be back in the office today so I could actually get some work done! Following on from Wednesday’s filming, I began by using Adobe Premier Pro to edit the videos we had filmed. I really enjoy doing this because, although I’m nowhere near an expert, I’m really enjoying having the opportunity to learn such a complex piece of software.

We also had some more new starters in the business today, so I interviewed them for their news articles and talked to them about what we do in the marketing department.

Later in the day I drafted some promotional emails in HubSpot for distribution throughout February.


Friday’s are my dedicated apprenticeship day and I have my calendar blocked out all day to ensure I get uninterrupted learning time to focus. Develop are also paying for me to do my CIM qualification in addition to my apprenticeship and I’m really grateful for this opportunity because, although it’s hard work, it’s a great addition to my CV.

That’s it…the end of the week – phew! Being a marketing apprentice at an SME is definitely a full-on job but the way I look at it is I’m lucky to get exposure to such a broad range of marketing tasks and to have the opportunity to get involved in things that apprentices at larger organisations don’t get to.

I hope you’ve enjoyed reading about my week, and if you’re ever at Develop’s Derby centre please stop and say hello!

air con maintenance engineer

Bridging the Skills Gap: Brandon Clark’s Journey in F-Gas Training

   01 February 2024         Blogs

brandon clark: f-gas trainer

Brandon Clark, a seasoned refrigeration and air conditioning engineer at Develop Training, the UK’s leading accredited provider of compliance, technical and safety training, sheds light on the pivotal role that F-Gas qualifications play in meeting the heating and plumbing industry’s growing demands.

In the ever-evolving landscape of the heating, ventilation, air conditioning, and refrigeration (HVACR) sectors, the role of F-Gas maintenance has become increasingly instrumental to meeting the growing requirements of the industry and to align with new net-zero targets set by the UK government.

As the UK strives to reduce CO2 equivalents by 21% by 2030*, the demand for qualified professionals in the HVACR industry is reaching unprecedented levels and therefore widening the existing skills gap.

What does Net Zero mean for F-Gas Regulations?

To form part of the UK government’s net zero ambitions, new installation targets for heat pumps have been set, which has increased the need for F-Gas qualified engineers. The heating and plumbing industry is moving away from the use of traditional boilers, and replacing them with heat pumps, which have been found to be three times more efficient than fossil fuel boilers.**

Due to their high efficiency, heat pumps are now being installed in a lot of new build sites instead of boilers. The use of natural gas contributes to approximately 20% of greenhouse gas emissions from the UK***, so the shift to lower carbon heating methods, such as heat pumps, is well founded for this reason.

Indeed, to meet the UK government’s net zero commitments, it is estimated that over 20,000 homes every week will need to switch from traditional heating methods to low-carbon heating methods between 2025 and 2050, to ensure those targets are met***. This surge in demand necessitates a skilled workforce capable of installing and maintaining these eco-friendly systems.

Gas Engineers need to upskill and become F-Gas qualified

Becoming F-Gas qualified is not merely a checkbox activity, but is crucial for future-proofing the HVACR workforce, ensuring it remains adept at handling cutting-edge technologies to align with the government’s goals of improving the energy efficiency of buildings.

For current gas engineers, upskilling has become imperative to stay on-top of these industry shifts. Becoming F-Gas qualified is key to mastering new technologies and techniques that define the future of the HVACR industry.

The evolving renewable energy sector and the roll-out of energy efficient products such as the increased heat pump deployment further highlights the need for a skilled workforce, comprised of new and existing professionals, equipped with the knowledge to navigate and maintain these emerging green technologies.

Available F-Gas training

At Develop, our Cat 1 F-Gas training course is one of our most popular and we have recently relaunched the course, certified under the City & Guilds 2079-11 scheme, to tie in with the growth of the F-Gas industry. The course spans over five days and is delivered from our York, Derby and Linlithgow centres. However, the course equipment is mobile, so we are also able to deliver the training at any of our centres or, alternatively, travel directly on-site to customers too.

As the trainer of the relaunched course, it’s important for me to provide delegates with a wide range of essential theoretical, practical and green skills that they are able to take away and apply to F-Gas containing equipment in-line with EU Guidelines and regulations. I have previously been in the delegates’ position and therefore I always make sure I am providing the knowledge and understanding that I once required to those that I am now training.”

As the HVACR industry grapples with the challenges of climate change, these certifications are not just credentials—they are the building blocks of a workforce capable of steering the sector towards a sustainable and environmentally-conscious future, while contributing towards the wider net zero targets from the UK government.

To find out more about Develop’s F-Gas course or to sign up for training, please visit:

To learn more about F-Gases and how the regulations affect your business, take a look at the latest blog posts on the subject here:






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Leadership and Management

Emotional Intelligence: The Secret Weapon for Exceptional Leadership in Public and Private Organisations

   29 January 2024         Blogs

In today’s highly competitive and rapidly evolving business landscape, leadership effectiveness is not just an aspiration but a strategic imperative. Leaders are expected to navigate complex challenges, inspire their teams, and foster a positive organisational culture. To meet these demands, leaders need more than just technical skills; they require a high level of emotional intelligence (EI).

By understanding the impact of EI training and its various facets, businesses can unlock the potential for sustainable growth and resilience. Moreover, investing in EI training can lead to higher employee engagement, lower turnover rates, improved customer relations, and a more positive corporate reputation.

This article delves into the profound impact of emotional intelligence on leadership effectiveness in both private and public sector organisations, and gives insight into some of the requirements of implementing a successful EI training strategy.

What is Emotional Intelligence?

Emotional Intelligence (EI) is a set of skills and abilities related to the recognition, understanding, management, and use of emotions in ourselves and in our interactions with others. The term was first coined in 1990 by researchers John Mayer and Peter Salovey, but was later popularised by psychologist Daniel Goleman.

EI encompasses a wide range of emotional and social competencies that influence our behaviour, decision-making, and relationships. The most effective leaders consider emotional intelligence a critical skill to recognise and solve their team members’ problems.

EI can be broken down into several key components:

  • Self-Awareness
  • Self-Regulation
  • Motivation
  • Empathy
  • Social Skills:

Emotional intelligence is considered a critical skill set in various aspects of life, including personal relationships, leadership, and workplace success. It plays a vital role in effective communication, conflict resolution, decision-making, and overall emotional well-being. High emotional intelligence is associated with better mental health, improved interpersonal relationships, and enhanced performance in both professional and personal realms. Employees with high emotional intelligence are more likely to stay calm under pressure, resolve conflict effectively, and respond to co-workers with empathy.

Leaders must lead by example

Effective implementation of EI training should be top-down, with leaders setting the example. Leaders set the tone of their organisation. Those who exhibit emotional intelligence not only serve as role models but also create a culture where EI is valued throughout the organisation. If they lack emotional intelligence, it could have more far-reaching consequences, resulting in lower employee engagement and a higher turnover rate.

Senior leaders, including the CEO, must model emotionally intelligent behaviours. However, this can be a challenge, as it requires a high level of self-awareness and a commitment to continuous growth. Leaders who prioritise emotional intelligence set the tone for the entire organisation and create an environment where EI is celebrated. An organisation led by a leader who lacks emotional intelligence cannot survive the tide of a complex business environment.

Mindfulness and Self-Awareness

Leaders’ mindfulness and high self-awareness are foundational to emotionally intelligent leadership. Mindfulness practices enhance self-awareness, allowing leaders to better understand their emotions and responses, ultimately leading to more effective decision-making and communication.

Voluntary Participation Enhances Engagement

Participation in EI interventions is most effective when it is voluntary. Learners must feel a genuine need, liking, or both, to learn, and spend the time and energy needed in developing their emotional intelligence. When individuals willingly invest their time and energy in such training, they are more likely to apply what they learn in their leadership roles. However, it’s essential to recognise that voluntary training may sometimes reach only those who are already inclined toward emotional intelligence.

Compassion-Driven Culture

A compassionate, rather than performance-driven, culture sets the stage for successful EI training transfer and consolidation in the workplace. When employees feel supported and valued, they are more likely to embrace and apply their emotional intelligence skills. Compassion fosters a sense of psychological safety that encourages open communication and collaboration.

Allowing Sufficient Time for Change

Organisations often seek quick results, but emotional intelligence development is a gradual process. Change, especially in larger organisations, tends to be incremental. It’s crucial to understand that the compound effect of small changes can lead to substantial improvements over time. Patience and commitment to the process are key.

Fostering a Supportive Community

Being part of or creating a supportive community can significantly aid leadership development. Such communities provide mentoring and networking opportunities, fostering empathy and influencing skills. This type of support helps to consistently motivate team members and leaders to put their best foot forward as well as helping to develop a strong bond between a leader and their team.

Experiential Learning and Coaching

Effective EI training should be experiential, rooted in self-reflection, and aligned with self-selected goals. Coaching can play a pivotal role in supporting individuals on their EI journey, as it encourages self-discovery and provides personalised guidance.

Transformational coaching is particularly valuable for EI development. It activates positive emotions, which are essential for learning transfer and intentional change. Positive affect enhances motivation and fosters a growth mindset, enabling leaders to embrace and apply their emotional intelligence skills more effectively.

Develop’s Organisation Development Consultant’s have been developing a six-month Coaching & Mentoring programme that aims to provide opportunities to develop, practise and apply the coaching and mentoring thought processes, techniques and tools. This six-month programme will consist of monthly group sessions and 1-2-1 coaching. It has been designed to take leaders through the experience of being coached and undergoing deep self-analysis.

Individuals who partake in the course will get the opportunity to develop their listening and observation skills, empathy, communication, influencing and other supporting skills for coaching and mentoring management and leadership.

Register your interest here to find out more about the programme when it is released:

Risks of Internal Coaching

Internal coaching can be challenging due to the pressure internal coaches face while juggling their daily responsibilities. Insufficient support from leadership can also hinder the effectiveness of internal coaching efforts. Consider external coaching options when these challenges are present.


Emotional intelligence is a game-changer in leadership effectiveness, both in the private and public sectors. To harness its full potential, organisations must commit to voluntary, multi-level, and spaced-out EI training. They should prioritise resonant leadership, compassion-driven cultures, and senior leaders as role models.

Additionally, transformational coaching, mindfulness, and supportive communities are invaluable tools in fostering emotionally intelligent leadership.

In short, the insights offered here provide actionable strategies for businesses to create a leadership culture that drives performance, adaptability, and long-term success.

Investing in emotional intelligence is an investment in the future success of any organisation.


Does your organisation need help with mentoring & coaching leaders?

We can help.

Click here to browse our range of ‘off the shelf’ Leadership & Management training programmes.

Register your interest here to find out more about the Coaching & Mentoring programme when it is released:

Alternatively, we are highly experienced in developing bespoke training programmes for organisations across a wide variety of industries. Simply get in touch with our Customer Service team on 0800 876 6708 or and a member of our Leadership & Management team will call you back to discuss your unique needs.

In the meantime, why not take a look at a recent leadership programme we developed for National Grid. Click here to view.

About the Author

Hanna Magdziarek, Organisational Development Consultant

Hanna Magdziarek began her career as a qualified English teacher, transitioning to the higher education sector where she spent almost a decade at a top global university. With expertise in Leadership, Operational Excellence, Performance Coaching, and Wellbeing, she later established her own coaching and training consultancy. Hanna joined Develop in December 2022, focusing on designing and delivering courses for leadership effectiveness. Recently, she has been developing a coaching and mentoring programme for Develop, set to launch in early 2024, aimed at enhancing leaders' coaching and mentoring skills.

Gas Distribution

Meet the team : Wayne Stones

   24 January 2024         Blogs

In this month’s instalment of our Meet the Team blog, we’d like to introduce you to Gas Utilities and Street Works Trainer, Wayne Stones.

Apprenticeship roots

Wayne grew up in the small Yorkshire town of Pontefract and took his first step onto the career ladder in 1992 when he began an apprenticeship with British Gas, which later rebranded to Northern Gas Networks (NGN). During his apprenticeship he worked as a Gas Distribution Craftsman before moving onto the role of Team Leader following the completion of his training. This saw him take responsibility for a team of colleagues repairing damaged parts on the gas network.

Wayne’s career journey went from strength-to-strength during this time as he undertook various roles including a Network Distribution Engineer, where he gained more responsibility and became an expert in installing and repairing a variety of gas networks and appliances, and a Network Officer, where he supervised a total of eight teams of engineers repairing gas escapes in the network, across six years. Wayne then decided to make a move into the IT side of the business in the role of Release Manager, whereby he was responsible for looking into the hardware and software that colleagues had collected from sites.

Joining Develop

Wayne joined the Develop team in January 2022 after having seen a Utilities & Streetworks Trainer vacancy advertised via the business’s Emerge & Evolve Trainer Recruitment Programme.

The programme is aimed at tackling the sector skills shortage and getting those who are currently working ‘hands on’ in the industry to become Trainers of the future. Develop provide a full package of training to help individuals’ hone their training and delivery skills so they can pass on their invaluable experience to the next generation of utility workers. Further information on the programme is available here:

Wayne explains,

I felt it was time for a change in my career and I was keen to share the knowledge and experience that I’d gained over my30 years of working in the gas industry. The opportunity at Develop came at just the right time and I feel incredibly lucky to have been offered formal training, qualifications, and a fantastic mentor, to guide me on this journey.”

Much of the training that Wayne delivers is based in-centre at York and Derby, however he also travels across the country to Develop’s other centres in Swindon, Essex, Manchester & Scotland to deliver bespoke courses for various companies in the utilities sector. Wayne regularly teaches NCO Gas, Street Works (NRSWA) and gas escape training, and works with a number of high-profile organisations, including NGN.

First-hand experience working on the gas network

After spending 30 years in the gas network industry, Wayne has invaluable experience and knowledge that he can share with the delegates that attend his courses. His past hands-on roles at British Gas/NGN have allowed him to develop technical knowledge that he is able to refer to during training.

Wayne says that he really enjoys his role at Develop and feeling that he is making a difference with his teaching.

He says:

There are people that I’ve trained, and I see them coming back for additional courses, so it’s always great to see how far they’ve come.”

He also says that he finds it extremely rewarding to see that his training is helping his delegates to progress in their career as they move into more senior and management roles.

Outside of work, Wayne is a keen house DJ and regularly plays at local bars and festivals, and also practices Brazilian Jujitsu with his son.

To find out more about the courses that Wayne delivers please click here:

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