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COVID-19 Coronavirus - Company Policy

Our policy

Company policy is to closely follow the information, advice and guidance published by Government (particularly for educational settings) and to adopt good practice and proportionate hygiene measures.

Call us on 0800 876 6708 for further guidance on your training events

Click here to read our Business Update

Cleaning and hygiene regimes

Until further notice:

  • Where social distancing is not normally possible during lunch breaks our lunches will be served in classrooms. This will cut direct contacts to generally those on each course (usually the class size of 8 or less).
  • All classroom tables, boards, markers and hard surfaces will be sanitised daily.
  • All surfaces in communal areas will be sanitized twice daily (including all toilets and door handles within venues).
  • Receptionists will sign people into the venues.
  • All learners will be offered pens from new stocks at reception.
  • All lanyards will be sanitised after use.
  • Courses involving the use of breathing apparatus have been suspended until an alternative assessment methodology is permitted.
  • All dust masks will be disposed after use.

People returning from high risk areas in the past 14 days

Those returning from a high-risk area within the past 14 days should self-isolate as per Government guidance and not attend an educational setting. Any person returning from such a high-risk area will be asked to contact NHS111 (per Government guidance) and to reschedule their training without penalty.

People who are ill

All persons presenting at venues with obvious flu like symptoms will be asked to reschedule their training without penalty.

All persons with a fever or new persistent cough must self-isolate as per government guidance. We will reschedule their training without penalty.

If a learner falls ill on an event, then in line with Government guidance:

  • They will be asked to remain in a side room.
  • Contact will be made with NHS111, guidance will be followed and the learners looked after accordingly.
  • Guidance will be sought from local Public Health Protection Teams on cleaning of venues and self-isolation of individuals.
  • As good practice the location of the training and personal belongings will be sterilised as we move others to a separate area.
  • All areas will be deep cleaned as soon as is practicable and before further use.
  • Dependent upon all factors, including advice received, particularly regards those who may have had close contact, actions will be undertaken to complete events or repatriate learners.
  • Training events will be rescheduled with the client where necessary.

If we are advised a learner on a previous event has been diagnosed with COVID19 Coronavirus:

  • Advice will be sought from local Public Health Protection Teams.
  • We will establish who may have had close contact and self-isolate as appropriate.
  • We will advise all learners on that event.
  • We will clean further as necessary.
  • Training events will be rescheduled with the client where necessary.

Colleagues who are ill or self-isolating

Colleagues who are ill must remain at home and report illness in the usual way.

Colleagues who are ill with coronavirus symptoms must remain at home and follow the government guidance, including the specified times for self-isolation if living alone or with others. The colleagues must keep the HR team advised of events. They must remain available to be contacted by the HR team to ensure actions can be taken to protect other colleagues and learners as appropriate.

Colleagues who are well but self-isolating, either as a precaution or self-isolating because they live with someone who has COVID19 [or symptoms], will be supplied with the means to work productively from home. They must remain available to be contacted by their colleagues, line managers and the HR department.

Amended and cancelled courses

Where there is a verifiable and sound reason to request changes to any planned training the company will of course seek to work with clients to reschedule training at no penalty. We would expect training to be rescheduled where individuals have been advised to self-isolate by the NHS, or where deep cleaning is appropriate or where it may be in line with published Government guidance.

Where practicable the company will seek to make reasonable adjustment to accommodate reasonable requests.

Arbitrary cancellations, those which are not in line with published Government guidance, will continue to be chargeable under our standard terms and conditions.

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