A 1 day training course to understand and apply effective communication methods to increase value in your business relationships whether you are interacting with individuals or groups. Suitable for anyone wishing to develop their communication skills.
What you will learn
How you interact with your colleagues is key to managing successful relationships. This course uses presentation, participation and discussion to raise awareness about the impact of effective communication and to help you build on your existing skills.
- The process of communication.
- Communication barriers.
- Information access and processing.
- Interpersonal Skills – including questioning, listening and summarising.
- Non verbal communications.
- Creating an Action Plan.