Workplace Conflict: Firm but Fair Management (LM11)

Code

LM11

Duration

½ day course

Benefits for the learner

• Understand the causes and effects of workplace conflict and apply conflict models to create workplace harmony.
• Understand the need for constructive tension and how to create this in a team.

Benefits for the employer

• Managers or team leaders will be able to identify and understand the early signs of dysfunctional conflict in their teams.
• Managers or team leaders can understand their rights and responsibilities and are able to apply a range of conflict techniques to resolve workplace conflict.

What you’ll learn on this course

• Identify the early signs, causes and understand the effects of workplace conflict.
• Evaluate the differences between functional and dysfunctional conflict.
• Identify what is groupthink and know why leaders should encourage constructive tension.
• Understand the principles and practices of firm but fair management.
• Apply a range of conflict models and techniques to resolve workplace conflict.

What do I need to bring with Me?

• Prior to the course, delegates will receive a conflict knowledge assessment and SWOT to complete and bring along to the on-line session.
• Pen and paper to make notes.