Workplace Conflict: Firm but Fair Management (LM11)
Course overview
Virtual training course to enable managers or team leaders to apply firm but fair management techniques to deal with workplace conflict.

Code
LM11
Duration
½ day course
Benefits for the learner
- Understand the causes and effects of workplace conflict and apply conflict models to create workplace harmony.
- Understand the need for constructive tension and how to create this in a team.
Benefits for the employer
- Managers or team leaders will be able to identify and understand the early signs of dysfunctional conflict in their teams.
- Managers or team leaders can understand their rights and responsibilities and are able to apply a range of conflict techniques to resolve workplace conflict.
What you’ll learn on this course
- Identify the early signs, causes and understand the effects of workplace conflict.
- Evaluate the differences between functional and dysfunctional conflict.
- Identify what is groupthink and know why leaders should encourage constructive tension.
- Understand the principles and practices of firm but fair management.
- Apply a range of conflict models and techniques to resolve workplace conflict.
What do I need to bring with Me?
- Prior to the course, delegates will receive a conflict knowledge assessment and SWOT to complete and bring along to the on-line session.
- Pen and paper to make notes.
How is the training delivered?
- A 4 hour online delivery via Microsoft Teams or Zoom followed by completion of a firm but fair into action pack and a 1 hour one to one coaching and action planning session.
Qualifications available
- A Develop in-house course certificate.
Instructor
No reviews
Locations & Dates
Types of Courses
No course dates are currently scheduled, contact us, or call us on 0800 876 6708 to discuss the options available.
Virtual classroom
No course dates are currently scheduled, contact us, or call us on 0800 876 6708 to discuss the options available.
Virtual classroom
No course dates are currently scheduled, contact us, or call us on 0800 876 6708 to discuss the options available.
Virtual classroom
No course dates are currently scheduled, contact us, or call us on 0800 876 6708 to discuss the options available.
Virtual classroom