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Managing Grievance training course

Course code: LM-MG

Course overview

A ½ day training course designed to assist Line Managers with the tools to help prevent and, if necessary, deal with the grievance process within their team. This course is for all Line Managers with responsibilities for managing employees.

Managing Grievance

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Benefits of attending for the learner

  • Understand the need for a grievance process.
  • Define bullying and harassment and the steps to prevent them.
  • How to handle the situation to prevent escalation to the grievance process.
  • Understand the process for managing grievance issues.

What you will learn

This course is essential for any Line Manager responsible for the welfare and wellbeing of their team.

Course content:

  • Your policy and procedure.
  • Harassment.
  • Bullying.
  • Prevention is better than cure.
  • Legal framework.
  • Record keeping.
  • Employee representatives.
  • 3 step model - establishing the facts, exploring the problem, establish the action needed.
  • Moral & motivation at work.

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