Developing Emotional Intelligence and Assertive Behaviours to Create Positive Workplace Relationships (LM02)
Course overview
Virtual training course to enable employees to understand the concept of Emotional Intelligence and how this can be used to develop assertive behaviours to create positive workplace relationships.
Code
LM02
Duration
½ day course
Benefits for the learner
- Increased understanding of own emotional intelligence and assertiveness levels.
- Confidence and experience to apply a range of assertiveness techniques to promote respectful work behaviours and relationships.
Benefits for the employer
- Employees will be better able to control their negative emotions when dealing with challenging situations.
- Employees will appreciate individuality and are able to develop and sustain positive workplace relationships.
What you’ll learn on this course
- Understand the components of emotional intelligence and its benefits.
- Identify assertive/passive/aggressive behaviours and their effects on self and others.
- Evaluate how to balance rights versus responsibilities.
- Apply a range of techniques to develop EI, self-awareness and assertiveness skills.
- Understand subconscious bias and how to embed inclusive work practices.
What do I need to bring with Me?
- Prior to the course, learners will receive a diagnostic/questionnaire and SWOT to complete and bring along to the on-line session.
- Pen and paper to make notes.
How is the training delivered?
- A 4 hour online delivery via Microsoft Teams or Zoom.
Qualifications available
- A Develop in-house course certificate.
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Locations & Dates
Types of Courses
No course dates are currently scheduled, contact us, or call us on 0800 876 6708 to discuss the options available.
No course dates are currently scheduled, contact us, or call us on 0800 876 6708 to discuss the options available.
No course dates are currently scheduled, contact us, or call us on 0800 876 6708 to discuss the options available.
No course dates are currently scheduled, contact us, or call us on 0800 876 6708 to discuss the options available.