Quality Assurance Auditor

👨‍💼 Quality Assurance Auditor (with water utilities experience)

💷 Up to £40k 📍 Derby

What will you be doing?

Quality Assurance Auditors will

  • Uphold the integrity of assessment by sampling, auditing and observing assessment activity, in line with guidance from awarding organisations and/or the company’s own Internal Quality Assurance policies and Code of Practice for Teaching, Learning and Assessment.
  • Uphold the quality of training delivery by observing teaching activity in line with company policies.
  • Uphold the integrity of company management systems by sampling and auditing activity in line with the company Quality Manual, policies and audit plans.
  • Support the development of teaching, learning and assessment strategies that are of a high quality and that provide a rigorous assessment of skills and/or knowledge.
  • Support improvements in teaching, learning and assessment practices, including the oversight of new or revised training and assessment materials.
  • Support and monitor improvement activities.

The role includes the coordination of diverse projects, audits and improvement activity, necessitating excellent organisational and interpersonal skills.  Occasional travel and occasional overnight stays are an integral part of the role.  A full UK driving licence and ability to drive is essential for the role.

Responsibilities

  • To identify risk within the business, including poor practice, malpractice, maladministration or significant under-achievement of those undertaking training or assessment.
  • To sample and audit assessment activity and report findings in line with awarding body guidance, company policies and the agreed service levels for quality assurance activity.
  • To undertake quality assurance activity in varied disciplines and locations.
  • To ensure centre files are maintained, including assessor records and CPD, audit, standardisation, site registration and records of specified equipment.
  • To observe training delivery and report on observations and associated improvement activity.
  • To sample and audit company management systems and report findings in line with the company process manual and supporting policies.
  • To implement good audit practice when planning and completing audits and compiling subsequent reports.
  • To collaborate with operational managers to support quality assurance, standardisation, CPD and other company processes.
  • To support the generation of actions plans and to monitor progress towards improvement.
  • To host external assessments.
  • To provide oversight of new or revised training and assessment materials.
  • To maintain a minimum of 30 hours personal CPD each year.
  • To undertake associated tasks as appropriate to meet the needs of the business.

Compliance with policies and procedures

  • Promote Develop Training’s values and vision to staff and learners.
  • Build and maintain productive working relationships with colleagues, learners, customers, and external contacts.
  • Promote Equality of Opportunity and Diversity in delivery and participation.
  • Comply with the General Data Protection Regulation policy.
  • Comply with Develop Training Policies and Procedures.
  • Maintain and promote a safe, clean, and healthy working environment.
  • Maintain personal subject specific knowledge/expertise and retain CPD records. Undertake training and development as appropriate.

Health and Safety

  • Contribute to an environment and culture that ensures we keep ourselves, our colleagues, and the people around us safe and free from harm.
  • Understand the risk assessments and controls that will keep us safe and using them actively within our work.

Skills/Qualifications/Experience

Personal Qualities

  • Integrity – To maintain independent and objective judgement.
  • Professionalism – To hold high personal standards and values together with excellent written and verbal communication skills.
  • Responsiveness – To be self-motivated, flexible and resilient to challenging and varied workloads, adapting positively to change.
  • Respect – To hold excellent interpersonal skills, to challenge or feedback effectively, with tact and diplomacy where appropriate.

Qualifications and Experience

Knowledge and experience (generally 5 years) of laying metallic and plastic water mains and services to domestic, commercial and industrial dwellings, allied to related experience of large diameter main laying, NRSWA and Trench Support.   Knowledge and experience of associated subjects, such as water processing, water regulations, sewer maintenance and water jetting would also be desirable.

(Related experience of gas distribution/multi-utility would also be desirable).

  • TAQA Level 3 or equivalent (E)
  • TAQA Level 4 or equivalent (E)
  • Level 3 Award in Education and Training or equivalent (D)
  • ISO Internal Auditor (D) / Lead Internal Auditor (D)
  • IOSH Managing Safely (E)
  • Equality, Diversity, and Inclusion training (E)
  • Safeguarding training (D)

You will be:

  • Self-motivated.
  • Able to develop positive relationships with stakeholders at all levels.
  • Able to engage with all types of learners.
  • Highly organised and able to multitask.
  • People orientated and approachable.
  • Excellent at presenting information.
  • Professionally presented.

Benefits

  • Competitive salary
  • 25 days holiday plus bank holidays on commencement; this increases to a maximum of 30 days with length of service plus additional discretionary days throughout the year.
  • Medical cash plan including dental, optical, chiropody and physiotherapy!
  • Invested in employee health and wellbeing with mental health first aiders, online health assessments, access to 24/7 GP’ via phone or video chat and a counselling and support helpline.
  • Enhanced Company Sick Pay.
  • Enhanced Maternity and Paternity pay.
  • Life assurance (3 x salary).
  • High street discount vouchers.
  • Great staff extras including various away days and annual staff awards.
  • Investment in your continuous professional development.
  • Full-time hours equate to 35 hours per week.
  • A great work environment and a friendly family feel culture.

Who are Develop Training?

Develop Training is the UK’s leading accredited provider of Compliance, Technical, and Safety training. We support over 7,000 firms with their training needs and our clients include some of the UK’s largest and best-known organisations from the Utilities and Construction, Defence, Healthcare, Facilities Management, and Telecommunication sectors.

Develop Training is highly committed to supporting and developing our people as an accredited Investors in People Gold standard organisation.

What’s best is 98% of our workforce are satisfied to very satisfied in their role at Develop Training!

Our core values

Our values are fundamental to our people, our work, and our business. Therefore, our success depends on how we work and our people that work alongside us. Everything we do is guided by our core values, Integrity, Professionalism, Respect, and Responsiveness. If you share our values, then we would love to hear from you!

How to apply

To apply send your CV and a cover letter to recruitment@developtraining.co.uk

Interview Information

First stage interviews will take place over telephone for approximately twenty-minutes. With a view to progress successful candidates to a face-to-face interview at one of our Training Centres whereby you will be asked a set of competency-based questions followed by a micro-teach conducted by yourself. Interviews will take place whilst the advert is still live, so do not delay getting your application in!

Further information

Develop is an equal opportunities provider and we are committed to the safeguarding of all our employees, associates, and learners.

The successful candidate will be required to undertake a criminal record check as part of our safeguarding duty and every 3 years thereafter.

If you have any questions regarding this role, please email our HR Team at recruitment@developtraining.co.uk.

Professional accreditations