skip to main content

Developing Emotional Intelligence and Assertive Behaviours to Create Positive Workplace Relationships training course

Course code: LM02

Course overview

A ½ day online session to enable employees to understand the concept of Emotional Intelligence and how this can be used to develop assertive behaviours to create positive workplace relationships.

Developing Emotional Intelligence and Assertive Behaviours to Create Positive Workplace Relationships

Not the right training for you?

View the full training category

Benefits of attending for the learner

  • Increased understanding of own emotional intelligence and assertiveness levels.
  • Confidence and experience to apply a range of assertiveness techniques to promote respectful work behaviours and relationships.

Benefits of attending for the employer

  • Employees will be better able to control their negative emotions when dealing with challenging situations.
  • Employees will appreciate individuality and are able to develop and sustain positive workplace relationships.

What you will learn

  • Understand the components of emotional intelligence and its benefits.
  • Identify assertive/passive/aggressive behaviours and their effects on self and others.
  • Evaluate how to balance rights versus responsibilities.
  • Apply a range of techniques to develop EI, self-awareness and assertiveness skills.
  • Understand subconscious bias and how to embed inclusive work practices.

What qualifications will you achieve?

  • A Develop in-house course certificate.

How is this training delivered?

  • A 4 hour online delivery via Microsoft Teams or Zoom.

What do I need to bring with me?

  • Prior to the course, learners will receive a diagnostic/questionnaire and SWOT to complete and bring along to the on-line session.
  • Pen and paper to make notes.

© Develop 2021