Independent Quality Assurance & Audit Services for Network Plus

   Case Studies

The Challenge: Quality Assurance of Network Plus’ Training Programmes

A leading service provider in the utility sector, Network Plus is committed to providing high-quality training and development programmess to its workforce. In 2022, Network Plus approached Develop with a unique proposition to verify and enhance the quality of its teaching, learning, and assessment provision.

The Solution: A Bespoke Audit Plan

Under the guidance of Develop’s Quality Assurance Auditors, Gary Fisher and Graham Long, a meticulous audit plan was developed. This plan involved observing all Network Plus trainers on a rolling basis, ensuring adherence to UK educational standards and the criteria specified by Energy and Utility Skills under the EUSR scheme.

Develop’s experts carried out these observations, assessing competency and assessment quality.

Following on from the observations, Develop compiled a comprehensive report detailing the standard of the internal training, including the level of competency and assessment that was noted. This report was then sent on to the training lead at Network Plus, featuring many suggested recommendations to assist the business with working towards the EUSR standards.

The Result: An Un-biased Assessment of Training Provision

Develop’s audit services provided Network Plus with a clear and un-biased assessment of its internal training provision. The comprehensive report detailed the standard of training and assessment, along with a wealth of suggested recommendations.

This insight empowered Network Plus to understand their standing in the industry and areas for improvement, ensuring learners receive the most from their courses.

Ashley Courtney, Training Manager at Network Plus, said:

Develop Training has been assessing our trainers who deliver EUSR accredited courses to help support us in being able to verify the level of competence and quality being delivered. We have found this process to be extremely helpful, as it allows us to understand in depth where we stand as a business and potential areas in which trainers could improve to ensure the learner gets the most from the course.

The competence assessments will also help us when it comes to EUSR audits. We will be able to provide EUSR with the relevant paperwork to show we value quality and aim to better ourselves, and the service we deliver where possible.”

Conclusion: A Dynamic Partnership for Training Excellence

Regulatory compliance is a critical concern for businesses in today’s landscape. Develop’s audit services helped Network Plus ensure they were adhering to all relevant regulations, mitigating risks, and providing the highest quality of teaching and assessment possible.

Implementing the audit recommendations has also helped Network Plus to improve their training provision as well as showcasing their commitment to quality and improvement to EUSR.